Terms & conditions
Weddings
We need a non-refundable £50 deposit to secure your wedding date with us at Pickleberry. This can be paid by BACS.
All elements that will be provided are listed on your wedding quote.
Any other items added will be charged at an additional cost per item.
The quote will be re-issued to reflect any changes. Please note it is the bride & grooms responsibility to ensure all their floristry requirements are listed on their final quote one month before the wedding.
One week before the event we will need payment of 100% of the updated & final quote. We will email you your final quote a week before.
Once a 100% payment is received in full, no refund can be made in any circumstances. Also your quotation cannot be changed.
Cancellations after 100% balance has been paid will be retained regardless of circumstance of the cancellation. This is because of the perishable nature of the product we work with.
Pickleberry cannot be held responsible for any failures of delivery of special orders by the wholesaler. In the rare case of delivery failure we will do all we can to substitute the ordered flowers with the nearest varieties to the original order. Small variations in colour and size may occur.
All flowers will be delivered to you in prime condition in water or suitable packaging for maximum shelf life. Once arrangements are made it is the responsibility of the receiver/caterer/venue to make sure the flowers are kept in optimum conditions (cool & topped with water). All flower arrangements will be photographed as proof of them being made and left in perfect condition.
Pickleberry cannot be held responsible for any failures of the flowers if these instructions have not been adhered to. Where flowers are installed prior to an event (the day/days before the event), Pickleberry cannot take responsibility for the shelf life and condition of the flowers between installation and the commencement of the event. Any damages or failed flowers will be replaced at an additional charge.
Your quotation includes the cost of setting up the floral elements of your wedding. On the day we cannot help with any other additional styling services, helping with chair covers, assisting in cake construction or any other assistance your guests may require. If any other additional services are required you will be sent an additional bill after the wedding.
Pinning of buttonholes/corsages on dresses and suits is done at the wearers own risk. Pickleberry cannot be responsible for any snagging, staining or tearing to delicate materials by any pins or fastenings we supply.
Plant material can be harmful if consumed. For young bridesmaids and page boys please make them aware of the dangers of eating any of the elements in their flowers or buttonholes.
If any elements are being transported from one venue to another you do so at your own risk.
On setting up a venue it is the responsibility of the Bride and Groom to make sure access and parking is available near the venue. Any parking charges will be chargeable.
After setting up a venue it is the responsibility of the Bride and Groom/venue co-ordinator to make sure the floor has been cleaned. We are not cleaners and we do our best to take away any greenery and clear up spillages.
It is the Bride & Groom’s responsibility to inform their caterer/venue co-ordinater of the number of floral decorations you have purchased and where they should be placed. Pickleberry will leave flowers in a designated area (as directed by the venue) and will leave a delivery note for the caterer/venue coordinator if your reception room is not set out at time of delivery. It is not the responsibility of Pickleberry if caterers/venue coordinators do not place your floral decorations into the correct final locations.
To enjoy your day we will endeavor to be off site 1 hour before your event starts unless we have agreed otherwise. It is vital to ensure that we have access at suitable times in order to do this smoothly.
Pickleberry reserve the right to use your event for publicity and marketing purposes for up to a period of 24 months after your event on our website.
Our staff have the right to work in a safe environment. Any verbal or physical threats from clients, their guests or family members will not be tolerated.
We would kindly request that small children are not allowed to play in the area which florists are working.
If choosing hire option for glassware or sundries these will be added to your quote. If any items are returned lost, damaged or broken we will send a separate invoice for the cost of a ‘like for like’ replacement along with any shipping/collection millage we have been made to pay.
All none plastic containers will be collected by Pickleberry on an arranged date after the wedding. All plastic pots with arrangements in may be kept by the Bridal party. We will just want the return of what they have been sitting in.
Dismantle charges will be applied if we are asked to take away other items which are not hire items, such as floral foam, arrangements, greenery. Dismantle charges are charged at £25 an hour.
All trees & plants are quoted on a hire basis unless an agreement is made to purchase them.
In the event you are not satisfied with Pickleberry products or services complaints should be made within one working day to isobel@pickleberryflowers.com
Pickleberry cannot be held responsible of failure to deliver any order due to an Act of God, terrorism, crime, transport failure, illnesses of staff members, extreme weather conditions (including snow and flooding) or denial of access to venues or religious sites.
Workshops
Workshops are non refundable once booked.
We can transfer you onto another workshop of the same value one week prior to the event.
We will happily offer you a credit note if no other workshop dates are suitable. Credit notes may be used towards other floristry workshops or for flower bouquets of the same value that you paid upon booking.
Failure to contact us one week before your workshop will mean you forfeit your payment. This is because of the perishable nature of the products we work with. We always place our orders with our suppliers a week before the event and therefore need to pay our suppliers.
If the workshop is cancelled due to low numbers we will notify you prior to the event and a full refund will be offered.
Please ensure we have the correct contact details for you.
If you are displaying any Coronavirus symptoms, please contact us and do not turn up for the workshop.
We will do our best to move you to another date, but this is not guaranteed. No refund or credit note can be issued for the full amount. We will offer 50% refund of the full amount. This is because of the perishable nature of the products we work with. We always place our orders with our suppliers a week before the event and therefore need to be able to pay our suppliers.